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Frequently asked

FAQ

Everything about ordering custom visors — and if your question isn’t here, just call or text us.

Ordering

What’s the minimum order?
Our minimum order is just 12 pieces across all styles.
Is there a maximum order size?
No. We regularly produce runs into the tens of thousands for large events, race series, and retail programs.
Can I order a sample before a bulk run?
Yes. We can produce a pre-production sample of your decorated visor so you can approve the blank, color, and logo before we run the full order.
Can I mix styles or colors in one order?
Yes. You can combine styles and colors — say embroidered twill for the pro shop and performance visors for the race — and the combined volume counts toward your price tier.
Can I reorder later and match my last batch?
Yes. We keep your artwork, blank, colors, and decoration specs on file, so reorders match your previous run exactly.

Design & Artwork

Do you charge for mockups?
No. Mockups are free with unlimited revisions until you approve. You only pay once the design is signed off and production begins.
What artwork files do you need?
Vector files (AI, EPS, SVG, or PDF) are ideal, especially for embroidery. If you only have a photo or PNG, our designers will recreate your logo decoration-ready free.
I don’t have a logo — can you help?
Yes. Send a reference — a photo, a sketch, or a description — and our designers will build ready-to-decorate artwork for you.
Can you match my brand (Pantone) colors?
Yes. We match thread and print colors to your brand closely, and offer custom-color blanks. Ask about a sample if exact color is critical.
Can you print full-color logos or sponsor lockups?
Yes. Full-color heat transfer and sublimation reproduce multi-color logos, gradients, and sponsor lockups a single-color imprint can’t — ideal for race and event visors.
How many revisions do I get?
Unlimited, and always free, until you approve the mockup.

Styles, Sizing & Decoration

Which decoration should I choose?
Embroidery reads as premium and lasts (best for clubs and gifts); screen print is bold and economical for single colors; heat transfer and sublimation handle full-color and photographic logos. Tell us your look and budget and we’ll recommend one.
Do the visors fit everyone?
Most styles are one-size-adjustable via strap, snapback, or stretch band. We also offer youth and toddler sizes on several styles for camps and kids’ programs.
What are the visors made of?
Cotton twill, moisture-wicking performance polyester, foam-and-mesh, natural or paper straw, and terry cloth — depending on the style you choose.
Can I do two-tone or custom colors?
Yes. Many styles offer two-tone front/back combinations, and custom-color blanks are available on most builds.
Do you offer patches?
Yes. Woven and embroidered patches are available for a heritage, outdoor, or club look.

Production & Shipping

How long does production take?
About two to three weeks from approved mockup for standard styles; large embroidery runs or special blanks may add a short step we’ll flag up front.
Do you offer rush production?
Yes. Rush is available for a firm tournament, race, or event date — tell us your in-hands date and we’ll confirm what’s possible.
Where do you ship?
Nationwide across the U.S., and internationally on request. See our Shipping Policy for details.
How much is shipping?
Shipping is quoted with your order based on quantity and destination. Because visors pack light and flat, bulk orders are economical to ship.
What if my order arrives damaged or wrong?
We make it right. If an order arrives defective or does not match your approved mockup, we remake or replace the affected items.

Pricing & Payment

How much do custom visors cost?
Pricing is by custom quote and depends on style, size, and quantity — per-unit pricing improves quickly as the run grows. Send your specs and we’ll return an exact quote within one business day.
Why don’t you list exact prices?
Price depends on style, decoration, colors, and quantity. A quote is the only accurate number — and we return one within a business day.
What payment methods do you accept?
All major credit cards, ACH bank transfer, and purchase orders for established organizations.
Do you offer a price-match or lowest-price guarantee?
Yes. If you have a comparable written quote, we’ll match or beat it — that’s our lowest-price guarantee.